Effective Date: March 27, 2026
Last Updated: March 27, 2026

Mystery AI (“Mystery AI” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website https://bearcoach.org/, contact us, request information, schedule an appointment, or communicate with us (including by SMS/text message).

If you become a patient of Mystery AI, certain health information may also be governed by applicable healthcare privacy laws (including HIPAA) and may be described in a separate Notice of Privacy Practices provided by our offices. This website https://bearcoach.org/ Privacy Policy does not replace that notice.

1) INFORMATION WE COLLECT

A. Information you provide to us
We may collect information you provide directly, such as:

Name

Email address

Phone number (including mobile number)

Address

Appointment request details (preferred location/time, reason for visit)

Any information you choose to submit in forms, chat, email, or phone communications

B. Information collected automatically (website usage)
When you visit our website, we (and service providers working on our behalf) may automatically collect:

IP address

Device and browser information

Pages viewed and actions taken on the site

Referring/exit pages, approximate location (based on IP), and timestamps

Cookie identifiers and similar online identifiers

C. Cookies and similar technologies
We use cookies and similar tracking technologies to:

Help the site function properly

Remember preferences

Understand site usage (analytics)

Support advertising/remarketing (where enabled)

2) HOW WE USE INFORMATION

We may use the information we collect to:

Provide and manage services you request (e.g., scheduling and confirming appointments)

Respond to inquiries and communicate with you

Provide customer care and support

Send operational/administrative notices

Send marketing or promotional communications ONLY if you have opted in (you can opt out at any time)

Improve our website, services, and communications

Protect the security and integrity of our systems and prevent fraud/abuse

Comply with legal obligations

3) SMS / TEXT MESSAGING (A2P 10DLC COMPLIANCE)

A. What texts you may receive (SMS use cases)
If you opt in, Mystery AI may send text messages such as:

Appointment scheduling and appointment reminders

Customer care/support messages (e.g., responding to questions)

Service updates and important notices

Marketing/promotional messages (only if you specifically consent to marketing texts)

B. How you opt in
You can opt in by providing your mobile number and giving consent (for example, via a website form, intake form, or verbal consent). Consent to receive text messages is not required as a condition of purchase or receiving services.

C. Message frequency
Message frequency varies based on your interaction with Mystery AI e.g., appointment scheduling and follow-ups).

D. Opt out instructions
You can cancel the SMS service at any time. Simply text “STOP” to the number you received the message from. After you send “STOP,” we may send a confirmation message and you will no longer receive SMS messages from us.

E. Help instructions
If you experience issues with the messaging program, reply with the keyword “HELP” for more information, or contact us using the information in the “Contact Us” section below.

F. Message & data rates
Message and data rates may apply for messages sent to you from us and from you to us. For questions about your text plan or data plan, contact your wireless provider.

G. Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.

H. Sensitive information
Standard SMS is not an encrypted communication channel. Please do not send highly sensitive medical or financial information via text message.

4) MOBILE INFORMATION SHARING STATEMENT (REQUIRED)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

5) DISCLOSURES FOR BUSINESS OPERATIONS

We may provide limited information to vendors and service providers that help us operate our business (for example: website hosting, analytics, scheduling/CRM tools, and communications platforms). These providers are permitted to use information only to perform services for us.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transaction (such as a merger or asset transfer), subject to applicable legal requirements.

6) DATA SECURITY & RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain information for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7) YOUR RIGHTS & CHOICES

Depending on your location and applicable law, you may have rights to:

Request access to information we maintain about you

Request correction of inaccurate information

Request deletion of certain information (subject to legal/operational exceptions)

Opt out of marketing communications at any time

Opt out of SMS messages at any time by replying STOP

You can also control cookies through your browser settings; note that disabling cookies may impact site functionality.

8) CHILDREN’S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page with an updated “March 27, 2026” date.

10) CONTACT US

Mystery AI
Adress: 6123 Campfire,Columbia
Phone: +1 443-745-5812
Email: [email protected]